Terms of Service & Delivery Policies

Last Updated: November 2026

Entities: Flexidesignx SG Pte Ltd (Singapore UEN: 53417382M) / Hii Living Sdn Bhd (Malaysia)

Welcome to Flexidesignx. By accessing our website, purchasing our products, or engaging with our online stores across any e-commerce platform (Shopee, Lazada, TikTok Shop, Shopify, Carousell), you agree to comply with and be legally bound by the following comprehensive Terms of Service and Operational Policies.

01. Delivery Zones, Schedules & Surcharges (Singapore Operations)

All fulfillment services are subject to time-slot and vehicle availability. Standard delivery lead times range from 3 to 7 working days from order confirmation, subject to peak season volumes.

A. Regional Delivery Schedule

• Zone A (Monday & Thursday): Thomson, AMK, Bishan, Braddell, Toa Payoh, Punggol, Sengkang, Pasir Ris, Tampines, Bedok, Changi, Hougang, Serangoon / Kovan, Ubi.

• Zone B (Tuesday & Friday): CCK, Bukit Batok, Bukit Panjang, Boon Lay, Jurong, Clementi, Bukit Timah, Woodlands, Canberra, Yishun, Sembawang.

• Zone C (Wednesday): CBD, Sentosa, Kallang, Geylang, Queenstown, Bukit Merah, MacPherson, Tai Seng / Marine Parade, Woodleigh Mall.

• Mixed Locations / Saturday Slots: Available with limited capacity subject to a $15 surcharge per order.

• Excluded Locations: Delivery services are not available to Jurong Island.

B. Cumulative Delivery Surcharges

Surcharges are cumulative where multiple conditions apply (e.g., a condominium delivery in the CBD incurs both surcharges):

Delivery Scenario / Constraint	Surcharge (S$)	Calculation Basis
Saturday Delivery	$15	Per Order
Sunday / Evening Delivery (6:00 PM – 8:00 PM)	$30	Per Order
Sentosa & Tuas Area	$30	Per Order
CBD / Commercial Mall Area	$15	Per Order
Condominium / Apartment Logistics	$15	Per Order
Manual Staircase / Non-Lift Access	$15 / Floor	Per Item, Per Floor Level
Missed Slot / Re-scheduling Attempt	$30	Per Attempt
Same-Day Delivery (Self-Assembly Items Only)	$30	Per Order

• Staircase Surcharge Rule: Applies starting from the first standard floor level elevation upward (Level 1 to Level 2 constitutes 1 floor level).

  Formula: $\text{Surcharge} = \$15 \times \text{Number of Items} \times \text{Number of Floor Levels}$

02. Logistics, Access, Fitment & Customer Responsibility

• Customer Order Verification: Customers bear full legal and financial responsibility for verifying invoice details immediately upon purchase—including exact variant selections (e.g., Self-Assembly vs. Fully Assembled). Flexidesignx accepts zero liability for customer configuration errors.

• Space & Fitment Liability: Customers must accurately measure room footprints, ceiling clearance, lifts, and entry corridors prior to delivery. If an item cannot physically fit into the property or access point, it will be returned to our warehouse subject to a mandatory $40 per item transport and labor recovery charge.

• Delivery Confirmation: Delivery dates and times are scheduled by the seller. Our logistics team will contact customers prior to dispatch. Free delivery applies strictly to HDB and landed properties with lift access.

03. Product Inspection, Reporting Windows & Legal Acceptance

• Mandatory On-Site Inspection: Buyers or their authorized representatives must thoroughly inspect all structural integrity and cosmetic condition upon delivery and assembly.

• Legal Finality of Acceptance: Once our delivery logistics team departs the premises, items are legally deemed accepted in absolute good condition. Subsequent cosmetic claims, scratches, or minor dents will not be entertained.

• Manufacturing Defect Reporting Window: Any verified structural defects or missing components must be reported in writing within 24 hours of delivery with photographic evidence.

• Exclusion of Liability: Flexidesignx is strictly released from liability for any damage, structural faults, or wear caused by customer mishandling, improper self-assembly, or misuse after delivery.

04. Strict Hygiene, Return & "Change of Mind" Policies

• Absolute Hygiene Exclusion: To comply with strict public health and environmental hygiene standards, mattresses, bed frames, and sofas are strictly non-returnable, non-exchangeable, and non-refundable once delivered in good condition.

• Strict Prohibition of "Change of Mind" Returns: Due to the heavy and bulky nature of our inventory, cancellations, returns, or exchanges based on a customer's change of mind are strictly prohibited once orders are processed and dispatched.

• Color Exchange Protocols (Panel & Board Furniture Only): Limited strictly to unutilized, completely undamaged flat-packed panel/board furniture in original commercial packaging (excluding all bed frames once assembled). Approved exchanges incur a $40 per item transport and labor fee.

05. Order Cancellations & Administrative Fees

• Pre-Dispatch Cancellations: Orders cancelled prior to warehouse dispatch may be subject to administrative processing fees.

• Post-Dispatch Cancellation Penalty: Any order cancelled after physical items have been shipped or dispatched from our warehouse facilities will incur a mandatory cancellation penalty equivalent to 40% of the total gross order value to cover handling, warehousing, and logistics overhead.

06. Warranty, Repairs & Post-Delivery Service Fees

• Warranty Coverage: Our product warranty covers verified factory-originated manufacturing defects, providing free replacement parts and repair services.

• Service Dispatches: Transport charges and labor fees will apply for on-site collection, delivery, or servicing of warranty items depending on location.

• Post-Delivery Service Calls: Optional cosmetic touch-ups or service requests not arising from transit damage attract a flat transport and administrative dispatch fee of $40 per request.

07. Governing Law & Jurisdiction

These Terms of Service and all commercial transactions executed hereunder shall be governed by and construed in accordance with the laws of Singapore and Malaysia, corresponding directly to the operational entity fulfilling the respective order.