Refund, Return, and Warranty Policy

Business Entity: Flexidesignx / Hii Living Sdn Bhd

Effective Date: November 15, 2026

1. Inspection Upon Delivery & Reporting Timeframe

  • Inspection: All furniture items must be thoroughly inspected by the customer or their authorized representative at the time of delivery and assembly.

  • Reporting Window: Any defects, missing parts, or discrepancies must be reported to our customer support team within 24 hours of delivery.

  • Exclusions: The seller is strictly not responsible for any damage, scratches, or structural faults caused by customer mishandling, improper assembly, or misuse after delivery.

2. Non-Returnable & Non-Refundable Items (Hygiene Policy)

  • To maintain strict health and hygiene standards, mattresses, bed frames, and sofas are strictly non-returnable and non-refundable once they have been delivered in good, undamaged condition.

  • Change-of-mind returns are not accepted for items that have been unpacked, assembled, or used.

3. Warranty and Repair Terms

  • Our product warranty covers manufacturing defects and provides free replacement parts and repair services.

  • Please note that transport charges and labor fees may apply for on-site collection, delivery, or servicing of warranty items, depending on the nature of the repair and location.

4. Order Cancellation Policy

  • If an order is cancelled within 2 days (48 hours) prior to the scheduled delivery date, customers may be subject to transport charges and administrative cancellation fees to cover logistics and warehousing allocations.

5. Contact Us

For any inquiries regarding returns, warranty claims, or delivery schedules, please reach out to our support team through your purchase platform.
Email us : Flexidesignx@gmail.com