Privacy Policy Flexidesignx SG Pte Ltd
At Flexidesignx SG Pte Ltd, accessible from flexidesignx.com, protecting the privacy and security of our website visitors, residential customers, and commercial partners is a core operational priority. This official Privacy Policy Flexidesignx document outlines the types of personal data we collect, how we store and process that information, the security measures we maintain, and your rights regarding your personal records under local data protection legislation.
Flexidesignx SG Pte Ltd operates in strict compliance with the Personal Data Protection Act 2012 (PDPA) of Singapore and established international e-commerce data protection protocols. By accessing our website, placing furniture orders, or engaging our customer support services, you consent to the data practices described in this policy framework.
1. Scope of This Privacy Policy Flexidesignx Statement
This policy applies directly to all personal data collected through:
- Our official website located at www.flexidesignx.com.
- Electronic mail communications, online chat support, and digital messaging channels.
- In-person customer interactions and self-collection orders at our Singapore warehouse and showroom located at Nordcom One.
- Phone inquiries, delivery logistics scheduling, and post-purchase customer support services.
It does not apply to third-party websites, external payment gateways, or offline services operated by independent entities that are not directly owned or managed by Flexidesignx SG Pte Ltd.
2. Personal Information We Collect
To process your orders efficiently, coordinate islandwide delivery logistics, and maintain reliable customer service, we collect personal information that you voluntarily provide to us when using our store services.
A. Contact and Identification Data
- Full legal name and preferred contact title.
- Residential delivery address and billing address details in Singapore.
- Active mobile phone number for logistics coordination and delivery SMS alerts.
- Primary email address for order receipts, invoice dispatches, and tracking updates.
B. Order and Transaction Records
- Detailed lists of purchased items, including furniture models, color variants, and quantity configurations.
- Payment confirmation references, transaction IDs, and order date stamps.
- Preferred delivery schedules, assembly preferences, and special building access instructions (e.g., lift landing availability or staircase delivery notes).
C. Technical and Device Information
- Internet Protocol (IP) address and approximate geolocation data.
- Web browser type, browser version settings, and operating system details.
- Uniform Resource Locators (URLs) referring you to our website, pages visited, time spent on individual product listings, and navigation paths.
3. How We Collect Personal Data
We gather personal information through various primary interaction touchpoints across our digital platforms and physical operations:
- Direct Submissions: When you complete checkout forms, register an account, fill out contact inquiries, or apply promotional discount codes on our website.
- Customer Service Interactions: When you contact our support team via email, WhatsApp, or phone regarding product availability, custom delivery arrangements, or warranty claims.
- Automated Tracking Systems: Through browser cookies, web beacons, and site analytics technologies when you navigate our online catalog pages.
- Physical Warehouse Visits: When you complete order pickup forms or arrange in-store payments at our local distribution center.
4. Purpose of Data Collection and Usage
Your personal information collected under this Privacy Policy Flexidesignx agreement is used strictly for legitimate business operations and customer support fulfillment, including:
- Processing, verifying, and completing your furniture purchase orders.
- Scheduling doorstep delivery, item installation, and local assembly services across Singapore.
- Communicating real-time order status updates, delivery delays, or inventory notifications.
- Managing customer account profiles and verifying transaction history for warranty verification.
- Sending promotional offers, seasonal sales announcements, and voucher codes (only when you have explicitly opted in).
- Analyzing website performance metrics, product interest trends, and user experience patterns to enhance store navigation.
- Complying with statutory accounting requirements, tax auditing rules, and legal regulatory frameworks in Singapore.
5. Third-Party Disclosure and Data Sharing
Flexidesignx SG Pte Ltd maintains a strict non-disclosure standard. We do not sell, rent, lease, or trade your personal data to third-party marketing companies. Personal records are shared only with vetted third-party service partners necessary to fulfill your order requirements:
- Logistics and Courier Partners: Delivery drivers and professional assembly technicians who require your name, phone number, and address to deliver and install items at your designated premises.
- Payment Gateway Service Providers: PCI-DSS compliant third-party payment infrastructure providers (e.g., Stripe, GrabPay, Atome, PayNow) to process transactions securely.
- Web Infrastructure and IT Support Providers: Cloud web hosting companies, database managers, and security monitoring services maintaining store stability.
- Legal and Regulatory Authorities: Government bodies or law enforcement agencies when mandated by law or court order.
6. Cookies and Tracking Technologies
Our website utilizes standard HTTP cookies, tracking pixels, and local browser storage to optimize site functionality and deliver a seamless shopping experience.
Types of Cookies We Use:
- Essential Cookies: Necessary for core site functionality, cart retention, user authentication, and secure checkout navigation.
- Performance Cookies: Aggregate anonymous statistical data regarding visitor behavior, page load speeds, and popular product categories to help us improve site responsiveness.
- Functional Cookies: Remember your personal site preferences, such as recent searches or saved cart items between sessions.
You can choose to disable or modify cookie settings through your individual browser preferences. However, disabling essential cookies may impact certain interactive checkout features on our site.
7. Data Security, Retention, and Storage Safeguards
We enforce comprehensive administrative, technical, and physical security measures to shield your personal records against unauthorized access, disclosure, alteration, loss, or destruction. Online payment details are encrypted using industry-standard Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technology.
Personal data is retained only for as long as necessary to fulfill the original purposes of collection, resolve customer service inquiries, satisfy local accounting standards, and comply with tax regulations under Singapore law. Once personal data is no longer required, it is permanently deleted or securely anonymized.
8. Your Data Protection Rights Under Singapore PDPA
Under the Singapore Personal Data Protection Act (PDPA), you maintain explicit legal rights over your personal data held by Flexidesignx SG Pte Ltd:
- Right to Access: You may submit a written request to receive a copy of the personal data we hold about you.
- Right to Correction: You may request updates or corrections to incomplete, outdated, or inaccurate personal information.
- Right to Withdrawal of Consent: You may withdraw your consent for us to collect, use, or disclose your personal data for marketing purposes at any time.
To exercise any of these privacy rights, please contact our Data Protection team using the details provided below.
9. Revisions to This Privacy Policy Document
Flexidesignx SG Pte Ltd reserves the right to revise, update, or amend this Privacy Policy Flexidesignx document at any time to reflect operational changes, legal updates, or service enhancements. Any structural modifications will be published on this page with an updated revision date. We encourage visitors to review this policy periodically.
10. Data Protection Officer (DPO) Contact Details
If you have questions, feedback, or concerns regarding our privacy practices, or if you wish to update or correct your personal records, please reach out to us:
- Company Name: Flexidesignx SG Pte Ltd (UEN Registered)
- Warehouse & Showroom Address: 3 Gambas Crescent, #08-01, Nordcom One, Singapore 757088
- Email Contact: flexidesignx.sg@gmail.com
- Official Website: www.flexidesignx.com
- Operating Hours: Monday to Saturday: 10:00 AM – 6:00 PM | Closed on Sundays & Public Holidays
